Our complaints policy

Brite have a comprehensive Complaints Policy to ensure client complaints are dealt with promptly, fairly, and consistently. Brite is committed to enforcing fair and transparent dealings in the financial marketplace. Our policy has been drafted to conform with legislation and regulatory frameworks and guidelines.

We strive to resolve complaints quickly and effectively and will respond to your initial contact within 48 hours, or it may take a little longer if we receive the complaint over a weekend or on a public holiday.

We will then endeavour to resolve your complaint and provide a final response within 14 days and for more complex cases within thirty (30) calendar days. You will be notified along the way as to the status of your complaint.

We can also supply you with our full policy and procedures on request once we have received your initial correspondence.

To submit your complaint please email [email protected] (Not SA clients).

SA Clients, to submit your complaint please email compliancesa@brite-advisors.com , and refer to https://www.brite-advisors.com/knowledge-base/south-africa-policies/ for further guidance and information.

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